App Store Image  Maywood Lending

Privacy Policy

Privacy Policy

This Privacy Policy outlines how we collect, use, and disclose your information when you use our services, and provides information on your privacy rights and how the law safeguards them. If you disagree with our policies and practices, you have the option to refrain from using our services. For more details about Hi Credit, please visit the “Privacy Policy” section on our official website. This policy may be updated periodically. If a specific product we offer has its own privacy policy or special provisions in the user service agreement, that product’s privacy policy will take precedence; otherwise, this policy will apply. We use your personal data to enhance and improve our services. By accessing or using our services, you agree to the collection and use of your information as outlined in this Privacy Policy.

Summary of this policy

We place great importance on user privacy and the protection of personal information. When you use our products and/or services, we may collect and use your information. Through this policy, we aim to explain the types of personal information we collect in relation to our business activities, the ways in which you can access, correct, or delete this information, and the protective measures we provide. Additionally, we outline the rules we follow when sharing, transferring, or publicly disclosing your personal information.

[How We Collect and Use Your Personal Information]

This policy explains the scope of personal information that may be collected, the purposes of collection, and the methods of collection for each business scenario and function. It also describes the potential impacts of refusing to provide certain personal information. We adhere to the principles of legality, legitimacy, and necessity when collecting and using your personal information. This policy also details the device permissions we may need to access, the purpose of accessing these permissions, and the business functions they relate to, as well as the potential impacts of disabling these permissions. Please note that for important or sensitive device permissions, we will seek your explicit consent through pop-ups or other means before enabling them when you use the relevant business functions. Unless we obtain your consent again, we will not use your personal information for any purpose not specified in this policy.

[How We Share Your Personal Information]

To provide you with our products or services, we may need to share certain personal information with authorized partners and third parties (including those who process information on our behalf), but only within the necessary scope related to the processing purpose. When sharing your personal information as described in this policy, we will use encrypted transmission and require these partners to implement appropriate security measures to protect your personal information. For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements, requiring them to handle personal information in accordance with our instructions, this policy, and other relevant confidentiality and security measures.

[How We Protect Your Personal Information]

We fully recognize the importance of your personal information and have implemented industry-standard security measures to protect the personal information you provide, preventing unauthorized processing or disclosure. We will take all reasonable and feasible steps to protect your personal information, including using encryption technology, employing protection mechanisms against malicious attacks, deploying access control mechanisms, and conducting security and privacy protection training for our employees.

[How You Can Manage Your Personal Information]

You can manage your personal information in various ways, including accessing, correcting, and deleting your personal information, withdrawing your consent, or deactivating your account through relevant function pages. If you encounter any issues while managing your personal information, you can contact us through the various channels provided in this policy. We will respond to your request within 15 business days after verifying your identity. However, please understand that we may not be able to fully meet your request due to legal obligations, the necessity of providing services, or other reasons.

Please note that this policy only applies to the products and/or services defined within it. When you use products or services provided directly by third-party institutions and provide them with your personal information, we recommend that you carefully review their privacy policies or authorization agreements before use to understand how they handle your information, so you can make informed decisions.

Table of Contents

  1. How We Collect Your Personal Information
  2. How We Use Your Personal Information
  3. How We Use Cookies and Similar Technologies
  4. How We Store, Share, Transfer, and Disclose Your Personal Information
  5. How We Protect Your Personal Information
  6. Your Rights
  7. How We Handle Personal Information of Minors
  8. How This Policy is Updated
  9. How to Contact Us
  10. Definitions of Key Terms in This Policy

1. How We Collect Your Personal Information

We are committed to upholding the principles of legality, fairness, and necessity in the collection and use of your personal information, as described in this policy. We gather personal information that you voluntarily provide and data generated through your interaction with our products and/or services. Additionally, we may acquire personal information from third-party sources. Should we need to use your personal information for purposes not originally stated in this policy or apply it for a different use than initially intended, we will notify you in an appropriate manner and seek your explicit consent before proceeding.

1.1 Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Date of birth
  • BVN number
  • Gender
  • Employment Information
  • Marital Information

1.2 Usage Data

We collect your personal information through the following channels:

  1. Information You Provide Directly: We may collect and store information you provide when using Hi Credit financial services. This includes information you provide when filling out forms on our website, applying for products and/or services, participating in feedback, resolving disputes, or contacting us regarding Hi Credit financial services. Additionally, we collect information generated during your use of our services, including details about your transactions and activities.
  2. Information We Collect Automatically: While you use the Hi Credit website, app, and related services, we collect information sent to us by your computer, mobile phone, and other access devices.

1.3 Information from Third-Party Social Media Services

If you grant us access to your third-party social media accounts, we may collect personal data associated with your third-party social media accounts, such as your name, email address, and activities, with your consent. You may also choose to share additional information with the company through your third-party social media accounts. By providing this information and personal data during registration or other instances, you authorize the company to use, share, and store this information in accordance with this Privacy Policy.

1.4 Mobile Data While Using the Application

To enjoy our financial services and support our anti-fraud systems, we may collect and synchronize the following information with your prior permission while using our application:

Android System Application Permission Instructions:

  • SMS Permission

    • Purpose: We use your financial SMS information to evaluate your cash flow. This helps us identify your bank accounts and transaction records, detect potential fraud, or illegal use of our services You can refuse or agree to grant this permission. Refusing SMS permission may impact our ability to assess your risk and credit accurately.
    • Usage: With your permission, we only collect financial SMS content, sending date, and sender’s phone number to identify your banking information and patterns. We also collect and process your phone data, including financial SMS logs.
    • Security: Your SMS data is encrypted through HTTPS https://hicreditandroid.maywoodlendinglimited.com/ and will not be shared with any third party.

  • Phone State Permission

    • Purpose: To ensure transaction security, prevent fraud, and provide accurate services, we collect your phone state information.
    • Usage: We collect your mobile number, IMEI, IMSI, device model, network status, and IP address.
    • Security: This information is encrypted through HTTPS https://hicreditandroid.maywoodlendinglimited.com/ and will not be shared without your consent.

  • Contact List Permission

    • Purpose: To enhance risk control and simplify adding emergency contacts, we request access to your contact list. Only the emergency contact information you select and authorize will be uploaded, strictly for the purpose of safeguarding your security.
    • Usage: Users will be explicitly informed and consent will be obtained prior to the collection and processing of their emergency contact information. Users should inform their emergency contacts in advance and obtain their consent before providing them with emergency contact information. Users can withdraw their consent at any time, and we will stop processing the information after withdrawal.We collect your emergency contact’s name、 phone number and relationship with you;
    • Security: The data is encrypted through HTTPS https://hicreditandroid.maywoodlendinglimited.com/ and will not be shared without your consent.

  • Album pictures

    • Purpose: We use the album images you actively choose to accurately locate and solve problems, as well as optimize our functional services. We promise not to use them for advertising or other unrelated purposes.
    • Usage: We only have access to your photo album or media library with your active and explicit authorization. You are free to choose and upload specific photos so that we can provide you with more accurate diagnosis and problem solving services, and we will never browse all of your album content without authorization.
    • Security: In order to further strengthen your privacy protection, we only share these images with rigorously screened image processing partners and use HTTPS encryption technology to safeguard your data security at every stage of data transmission and storage. Once the issue is resolved or you request deletion, we will process it promptly to ensure that these images are deleted in a timely manner and only retained for the necessary period.

iOS System Application Permission Instructions:

Advertising ID Collection

  • Purpose: Enhance account security, prevent fraud, and improve ad targeting.
  • Usage: Collected during registration/login, product activation, and borrowing.
  • Security: Ensures a secure environment and strengthens business risk control.

Location Permission

  • Purpose: Account security, business risk control, and assessing service areas.
  • Usage: Required for credit limit activation and borrowing processes.

Network Connection Permission

  • Purpose: Improve data communication and detect anomalies.

Device Info (Hardware & OS)

  • Purpose: Optimize service through hardware specs, OS, and device IDs. This permission is used to collect device information, including hardware specifications, operating system version, and unique device identifiers. This information enhances service

The permissions we request are aligned with the service features we provide. If our business functions change, the requested device permissions will also be adjusted accordingly. We will notify you separately the first time we request device permissions and explain the purpose of the permission request. By enabling these permissions, you authorize us to collect and use your personal information to achieve the stated functions. If you disable permissions, you withdraw this authorization, and we will stop collecting your personal information and be unable to provide the corresponding functions. Disabling permissions does not affect the processing of personal information based on your prior authorization.

2. How We Use Your Personal Information

We use your information in the following ways to comply with national laws, regulations, and regulatory requirements, to provide services to you, enhance service quality, and safeguard your account and fund security:

  1. Achieve Purposes as Stated in “What Information We Collect” of This Policy:

    • We use your information to achieve the purposes outlined in the section where we describe what information we collect from you.

  2. Security and Stability of Services:

    • We use your information for identity verification, security prevention, fraud monitoring, prevention or prohibition of illegal activities, risk reduction, and for archival and backup purposes to ensure service stability and security.

  3. Service Notifications:

    • We send service notifications to keep you informed about the status of your use of our services.

  4. Reporting to Relevant Authorities:

    • We may report to relevant departments in accordance with legal requirements or regulatory requirements.

  5. Customer Surveys:

    • We invite you to participate in customer surveys related to our services.

  6. Improvement and Optimization of Hi Credit Financial Online Services:

    • We use your information to improve, refine, and optimize our Hi Credit financial online services.

  7. Handling Applications or Feedback for Hi Credit Products and/or Services:

    • We process your applications or feedback regarding Hi Credit products and/or services.

  8. De-identified Information Usage:

    • After de-identifying your information through technical means, the de-identified information cannot be used to identify individuals. We may use such de-identified information without revealing your personal information. We may analyze the user database and utilize it for commercial purposes without disclosing your personal information.

  9. Statistical Analysis and Sharing:

    • We perform statistical analysis on the usage of our products and/or services and may share these statistics publicly or with third parties to demonstrate overall usage trends of our products and/or services. These statistics do not contain any personally identifiable information about you.

Additional Measures:

  • Anonymous Presentation of Your Information:

    • When displaying your personal information, we utilize methods such as content replacement and anonymization to desensitize your information and protect its security.

  • Other Uses Requiring Your Consent:

    • When we intend to use your personal information for purposes not specified in this policy or to use information collected for specific purposes for other purposes, we will seek your consent in advance. As our offered products and/or services continuously evolve and change, if you choose to use other products and/or services not explicitly listed in this policy, we will detail the purpose, methods, and scope of information collection and seek your explicit consent through business agreements or page prompts before collecting your personal information. If you do not agree to provide the aforementioned information, you may be unable to use that specific service, but it will not affect your use of other services.

These measures are implemented to ensure that your personal information is used responsibly and transparently, in line with your expectations and legal requirements.

3. How We Use Cookies and Similar Technologies

3.1 Use of Cookies

To ensure the proper functioning of the Hi Credit website, we may store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and a few numbers and characters. The primary function of cookies is to facilitate your use of products and services on the Hi Credit platform.

We will not use cookies for any purposes other than those described in this policy. You can manage or delete cookies according to your preferences. For more details, please refer to AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers provide the option to block cookies. However, doing so may require you to manually adjust user settings each time you visit our website, which could impact the security and convenience of the services you use but will not affect your normal use of other services we provide. For detailed information on how to change your browser settings, please visit the following links:,,,, and.

3.2 Use of Web Beacons, Pixel Tags, and Similar Technologies

In addition to cookies, we employ other similar technologies such as web beacons and pixel tags on our website:

  • Tracking Email Clicks: For instance, emails we send may contain URLs linked to content on our website. Clicking these URLs enables us to track your clicks, helping us understand your product and service preferences to improve customer service. Web beacons in emails are typically transparent images embedded in emails or websites. Through pixel tags in emails, we can determine if an email has been opened. You have the option to unsubscribe if you prefer not to have your activities tracked in this manner.

These technologies enable us to improve our services and provide a more personalized experience while respecting your privacy preferences.

4. How We Retain, Share, Transfer, and Disclose Your Personal Information

4.1 Sharing

  1. Confidentiality Commitment: We commit to maintaining the confidentiality of your personal information (including all data, information, materials, and transaction records that you provide voluntarily or that we collect, record, and generate, collectively referred to as “personal information”) in accordance with applicable laws, regulations, and regulatory requirements. Please note that we may share your personal information under the following circumstances, and we will not share your information with any company, organization, or individual without your consent. We will also ensure that recipients adopt appropriate confidentiality and security measures when using your information. Particularly for sensitive personal information, we require third parties to use data desensitization and encryption techniques to better protect user information:

    1. With Your Explicit Consent: We may share the necessary personal information with other personal information processors when you have given prior explicit consent.
    2. Legal and Regulatory Requirements: We may share your personal information when it is required by applicable laws and regulations, legal procedures, or mandatory administrative or judicial requests. In such cases, we will provide your personal information in the manner and to the extent required.
    3. Industry Association Disclosure: With your prior consent, we may provide your personal information to legally established industry associations for lawful inquiry and use by relevant entities and individuals, and disclose information according to the requirements of the association. This may include your name, ID number, loan status, and performance. Within the legal limits, we may also share information to protect the life, health, and property safety of you or other users.
    4. Credit Services: If you choose to use credit services, we may share your personal information with our affiliates, cooperating loan service institutions (loan institutions, credit enhancement institutions), and third-party service providers to verify your data, assess your credit, and determine the feasibility and terms of providing the service. We only share the necessary personal information, and the relevant parties must handle your information according to this privacy policy. Any changes in the purpose or manner of processing your personal information by affiliates or partners will require your renewed authorization and consent.
    5. Contractual Obligations: We may share your personal information to fulfill obligations under agreements signed between you and us, our affiliates, or partners (including electronic agreements signed online and relevant platform rules).
    6. Public Interest: We may share your personal information based on legal requirements for public interest.
    7. Other Authorized Sharing: We may share your personal information through other means authorized by this policy or other agreements.

  2. Service Providers: To achieve the purposes stated in this privacy policy, we may share your personal information (or SMS messages or call numbers you report) with our suppliers, service providers, consultants, or agents to provide better customer service and user experience. These entities may provide us with technical infrastructure services, analyze service usage, measure the effectiveness of advertisements and services, offer promotions, customer service, payment services, conduct academic research and surveys, or provide legal, financial, and technical advisory services. We will only share your personal information for legitimate, lawful, necessary, specific, and explicit purposes and only share the necessary information for providing the services. Our partners are not allowed to use the shared information for unrelated purposes.

  3. Authorized Partners: Our current authorized partners include:

  4. a. Advertising and Analytics Partners: Unless permitted by you, we will not share your personally identifiable information (PII) with partners providing advertising and analytics services. We may provide these partners with information on the reach and effectiveness of their ads without sharing PII, or we may process this information in a way that anonymizes it. Advertisers who comply with our advertising guidelines may receive information about the effectiveness of their ads, such as the number of people who viewed or installed the app after seeing the ad, but not PII.

  5. b. Loan and Credit Enhancement Institutions: To provide you with better credit products, we may share your personal information with relevant loan and credit enhancement institutions.

  6. Confidentiality Agreements: We will sign strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures. For sensitive personal information, we require third parties to use desensitization and encryption techniques for better protection.

  7. Legal Compliance and Risk Management: To comply with legal and regulatory requirements, protect our rights, your rights, or other customers’ rights and related property safety, such as fraud prevention and credit risk reduction, we may exchange necessary information with other relevant companies and organizations in compliance with this privacy policy.

4.2 Transfer

Except for the following circumstances, we will not transfer your personal information to any company, organization, or individual:

a. With Your Explicit Consent: We may transfer your authorized personal information to other personal information processors with your prior explicit consent.

b. Legal and Regulatory Requirements: We may share your personal information when required by applicable laws and regulations, legal procedures, or mandatory administrative or judicial requests. In such cases, we will provide your personal information in the manner and to the extent required.

c. Corporate Transactions: If your personal information is transferred in the event of mergers, splits, acquisitions, asset or business transfers, or similar transactions or bankruptcy liquidation, we will inform you of the recipient’s name and contact information and require the recipient to continue to be bound by this policy. If the recipient changes the original purpose or method of processing, they must obtain your renewed authorization and consent. If there is no recipient due to bankruptcy, we will delete the data.

4.3 Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

a. With Your Explicit Consent: We may disclose your specified personal information in the manner you have expressly agreed upon after obtaining your explicit consent.

b. Legal Requirements: We may publicly disclose your personal information when required by law, legal procedures, litigation, or mandatory requests from government authorities. When we receive such requests, we will require the requester to provide corresponding legal documents, such as subpoenas or investigation letters, to ensure the request is legally justified, and the disclosure will be limited to data legally entitled to be obtained by law enforcement for specific investigative purposes.

4.4 Exceptions to Authorization for Sharing, Transferring, and Public Disclosure of Personal Information

In accordance with relevant laws and regulations, the following situations do not require your prior authorization for sharing, transferring, or publicly disclosing your personal information:

  1. Legal Obligations: Related to fulfilling legal and regulatory obligations.
  2. National Security: Directly related to national security and national defense.
  3. Public Safety: Directly related to public safety, public health, and major public interests.
  4. Criminal Investigations: Directly related to criminal investigations, prosecutions, trials, and execution of judgments.
  5. Life and Property Safety: Necessary for protecting your or others’ life, health, and property safety when it is difficult to obtain your consent.
  6. Public Information: Information that you have disclosed to the public on your own.
  7. Legally Disclosed Information: Information collected from legally disclosed information, such as legal news reports, government information disclosure, etc.

According to legal and regulatory provisions, sharing, transferring, and publicly disclosing anonymized personal information that ensures the data recipient cannot restore and re-identify the subject of personal information does not fall under the scope of external sharing, transfer, and public disclosure of personal information. Therefore, the storage and processing of such data do not require separate notification and consent from you.

5. How We Protect Your Personal Information

5.1 Data Security Measures

We prioritize the security of your personal information and employ all reasonable and feasible measures to protect it:

  • Encryption: We use encryption technology to encrypt your personal information during storage, ensuring security across security management, policies, processes, and network architecture.
  • Secure Transmission: Our network services utilize encryption technologies such as Transport Layer Security (TLS) to provide secure browsing services (HTTPS), ensuring the security of your personal information during transmission.
  • Data De-identification: When using your personal information, such as for display or correlation calculations, we employ various data de-identification techniques including content replacement and hashing to enhance the security of personal information in use.
  • Security Testing: We conduct white-box code security checks, black-box security testing, and intrusion detection and prevention technologies to prevent malicious code and safeguard your personal information.

5.2 Other Security Measures to Protect Personal Information

To manage and standardize the storage and use of personal information, we implement the following measures:

  • Access Control: We enforce strict data access permissions and use multi-factor authentication technology to control and protect personal information. We require strict confidentiality agreements with individuals who have access to information, along with monitoring and auditing mechanisms to comprehensively control data security.
  • Security Audits: We conduct code security checks and analyze data access logs to audit the security of personal information.
  • Information Security Committees: We have established an Information Security Committee and sub-committees responsible for personal information security affairs.
  • Training: We conduct training sessions on security and privacy protection to enhance employee awareness of the importance of protecting personal information.

5.3 Security Incident Response

  1. In the unfortunate event of a personal information security incident, we will promptly inform you, as required by laws and regulations, of the basic details of the incident, its potential impact, the measures we have taken or will take to address it, suggestions for you to mitigate and reduce risks, and the remedial actions available to you. We will notify you of the relevant details of the incident through your registered contact methods, such as in-app notifications, SMS, phone calls, or emails. If it is difficult to notify each individual, we will use reasonable and effective methods to issue an announcement.
  2. We will promptly address system vulnerabilities, network attacks, virus infections, and network intrusion security risks. In the event of a network security incident, we will promptly take appropriate remedial measures according to the network security emergency plan and report to the relevant authorities as required.
  3. If our physical, technical, or managerial safeguards are compromised, leading to unauthorized access, public disclosure, alteration, or destruction of your information and resulting in damage to your legitimate rights and interests, we will strictly comply with the law and bear the corresponding responsibilities.
  4. The internet is not an absolutely secure environment, and communication methods such as email, instant messaging, and interactions with other users are not encrypted. We strongly recommend that you do not send personal information through these means. Please use a complex password to help ensure the security of your account.
  5. Despite the aforementioned technical security measures, please understand that in the internet industry, due to technological limitations, rapid development, and potential malicious attack methods, we cannot guarantee absolute security of information at all times, even with our best efforts to enhance security. Please be aware that the systems and communication networks you use to access our products and/or services may face security issues beyond our control. If you discover that your personal information, especially your account or password, has been compromised, you should contact us immediately.

5.4 Storage and Retention of Your Personal Information

  1. Retention Period: We retain your personal information only for the period necessary to fulfill the purposes outlined in this policy and within the time limits required by laws, regulations, and regulatory requirements. We promise to keep your personal information for consumer rights protection until one month after your account is cancelled, unless otherwise stipulated by laws and regulations. After the retention period expires, we will delete or anonymize your personal information.
  2. Termination of Use: Upon termination of our services to you, we will cease collecting and using your information, except as required by laws, regulations, or regulatory authorities. If we terminate our services or operations, we will notify you at least thirty days in advance and delete or anonymize your personal information after terminating the services or operations.

6. Your Rights

Hi Credit places great importance on your concerns regarding personal information and, in accordance with relevant laws, regulations, and standards in Nigeria, strives to ensure your exercise of the following rights:

6.1 Right to Access and Review

Except as otherwise provided by laws and regulations, we strive to ensure that you can easily access and review your personal information whenever you use our services. You can view or manage your account’s personal data and information, including your phone number and bank account details, via the “Profile -> Settings -> Contact Us” (hereafter referred to as “Online Customer Service”) and “My -> Bank Card Management” sections in the Hi Credit App. You can also contact Hi Credit’s customer service hotline 02018889597 for inquiries and access.

6.2 Right to Rectification

If you need to update your personal information or discover an error in our handling of your personal information, you can contact customer service through Online Customer Service or the Hi Credit customer service hotline 02018889597 to request a correction. You may also submit your rectification request through feedback or error reporting. Before processing your request, we may require you to verify your identity.

6.3 Right to Deletion

You can delete any non-default bank card you have linked to your account through the “Profile -> Card” section. Unless otherwise provided by laws and regulations, you may request the deletion of your personal information under the following circumstances by contacting Hi Credit customer service 02018889597, and we will respond within the time frame stipulated in Section VI, Article (VIII):

  1. The purpose for processing the information has been achieved, cannot be achieved, or is no longer necessary for achieving the processing purpose;
  2. If we have collected or used your personal information in violation of laws and regulations;
  3. If we have collected or used your personal information in violation of our agreement with you;
  4. If you have no outstanding loans or debts on Hi Credit and withdraw your consent;
  5. If we have shared or transferred your personal information with third parties in violation of laws and regulations or our agreement with you, and the data subject requests deletion, we will immediately stop sharing or transferring the information and notify the third party to delete it promptly;
  6. If we have disclosed your personal information in violation of laws and regulations or our agreement with you, we will immediately stop disclosing the information and issue a notice requesting the relevant recipients to delete the corresponding information;
  7. If you no longer use our products or services, or if you have canceled your account, or if we have terminated services and operations, or if the retention period has expired.

If we decide to comply with your deletion request, we will also notify entities that have obtained your personal information from us to delete it promptly, unless otherwise provided by laws and regulations or those entities have obtained your independent authorization.

When you delete information from our services, we may not immediately remove the corresponding information from the backup system, but it will be deleted during the backup update.

Each business function requires certain permissions and the collection of necessary personal information to operate. For the collection and use of your personal information and the management of device permissions, you can change the scope of your authorization and consent or withdraw your consent by contacting Hi Credit customer service 02018889597 or Online Customer Service.

However, after you withdraw your consent or authorization, we will no longer be able to provide the services corresponding to the withdrawn consent or authorization, and we will stop processing the related personal information. Your decision to withdraw consent or authorization will not affect the personal information processing activities conducted based on your previous authorization.

Specifically, if you withdraw consent to the Privacy Policy, you will be logged out and only able to access browsing pages; we will no longer be able to provide credit-related functions on the Hi Credit platform, meaning you will not be able to apply for, increase, or borrow credit limits on the platform. If you have outstanding loans, to avoid overdue payments, affecting your personal credit and life, withdrawal of consent to the Privacy Policy will not be supported. Please settle your debts before proceeding. Although you withdraw consent to the Privacy Policy, the information you have already provided, and the credit service qualifications and benefits you have obtained will not be affected.

6.5 Right to Account Cancellation

You can cancel your account through the “Profile -> Settings -> Account Closure” section, by calling the Hi Credit customer service hotline 02018889597, or by contacting us through Online Customer Service. Once your Hi Credit account is canceled, we will stop providing services to you, and we will no longer collect, use, or share personal information related to that account. However, the personal information you provided or generated during your use of Hi Credit services will still need to be retained as required by laws and regulations and regulatory requirements. During the retention period, we will comply with authorized authorities’ inquiries.

To protect your or others’ legitimate rights, we need to verify your identity when you submit a cancellation request and assess whether your request is supported based on your use of Hi Credit APP products and/or services (e.g., whether there are outstanding loans or unresolved disputes). If you apply for cancellation online, we typically process the request within 15 working days.

Exceptions:

We may not be able to respond to your requests in the following circumstances:

  • Related to the obligations of personal information controllers under laws and regulations.
  • Related to national security and defense.
  • Directly related to public safety, public health, or significant public interests.
  • Directly related to criminal investigations, prosecutions, trials, and enforcement of judgments.
  • There is sufficient evidence that the subject of personal information has subjective malice or abusive rights.
  • It is difficult to obtain the consent of the person concerned to protect the major legitimate rights and interests of the person concerned or other individuals or organizations.
  • Responding to your request would seriously damage your or others’ legitimate rights and interests.
  • Involves trade secrets.

6.6 Other Personal Information Rights

  1. Under the relevant Nigerian regulations, you may also have the following personal information rights under certain conditions:

    1. The right to copy and transfer your personal information;
    2. The right to request an explanation of our personal information processing rules.

6.7 Responding to Your Requests

If you are unable to access, rectify, delete, or change the scope of your authorization and consent through the methods described above, or if you are unable to cancel your account, or if you need to obtain a copy of your personal information, or if you have any questions about our collection, use, sharing, or protection of your personal information, you can contact us by calling the Hi Credit customer service hotline 02018889597 or through Online Customer Service. To ensure security, we may require you to provide proof of identity, valid contact information, a written request, or other valid evidence. We will handle your request within 15 working days after receiving your feedback and verifying your identity.

We will make reasonable commercial efforts to meet your requests to access, rectify, delete, change the scope of your authorization and consent, and cancel your account. However, we may refuse requests that are unfounded, require excessive technical means, pose risks to others’ legitimate rights, or are otherwise impractical.

For reasonable requests, we do not charge fees, but we may charge a reasonable fee for repeated requests or those that exceed reasonable limits.

According to laws and regulations, we will not be able to respond to your request in the following situations:

i. When it is related to fulfilling legal obligations;

ii. When it is directly related to national security or defense security;

iii. When it is directly related to public safety, public health, or significant public interest;

iv. When it is directly related to criminal investigations, prosecutions, trials, and execution of judgments;

v. When there is sufficient evidence of your subjective malicious intent or abuse of rights;

vi. When it is necessary to protect your or others’ significant legitimate interests such as life or property, it is difficult to obtain your consent;

vii. When responding to your request will result in serious damage to your or others’ legitimate rights;

viii. When it involves trade secrets.

If we do not respond to your request, we will provide you with the reasons for our decision within the aforementioned response timeframe.

7. How We Handle Minors’ Personal Information

Our products, website, and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of a parent or guardian. In cases where we collect personal information from children with parental consent, we will only process such information as permitted by law, with explicit consent from the parent or guardian, or as necessary to protect the child. Children refer to individuals under the age of 18. If we discover that we have collected personal information from children without first obtaining verifiable parental or guardian consent, we will promptly delete the relevant personal information.

8. How This Policy Is Updated

(1) This Privacy Policy will be updated as our business evolves to provide you with better services. We will not reduce your rights under this Privacy Policy without your explicit consent. If there are updates to this Privacy Policy, we will give prior notice on the Hi Credit platform. We will promptly publish the updated version on the Hi Credit platform and notify you of the changes through announcements, in-app messages, notifications, or other appropriate means. Please visit the platform in a timely manner to stay informed about the latest Privacy Policy.

(2) For significant changes to this Privacy Policy, we will also provide prominent notice (for example, through a pop-up window or in-app message at the time of software updates or when you log in again).

Significant changes referred to in this policy include the following:

a. Significant changes in our service model, such as changes in the purpose of processing personal information, the types of personal information processed, or the way personal information is used;

b. Significant changes in our ownership, such as changes due to mergers or restructuring;

c. Major changes in the primary recipients of personal information for sharing, transfer, or public disclosure;

d. Significant changes in your rights to participate in the processing of personal information and how those rights can be exercised;

e. Changes to the department responsible for handling personal information security, contact information, or complaint channels;

f. When a personal information security impact assessment report indicates a high risk.

9. How to Contact Us

  1. Contact Information: We have established a dedicated department and a personal information protection commissioner. If you have any questions, comments, or suggestions regarding this policy or your personal information, please contact us through the following methods:

Our customer service department, along with the personal information protection department, will respond to you promptly.

  1. Response Time: Generally, we will respond and complete verification and processing within 15 working days. If you are dissatisfied with our response, especially if our processing of personal information has harmed your legitimate rights and interests, you can seek solutions through the following external channels: file a lawsuit with a competent court or complain/report to the relevant regulatory authorities.

10. Definitions of Key Terms in This Policy

For the purposes of this privacy policy:

  • Account: Refers to the unique account created for you to access our services or parts of our services.
  • Affiliated Companies: Refers to entities that control, are controlled by, or are under common control with another entity, where “control” means owning 50% or more of the shares, equity interests, or other securities that have the right to elect directors or other managing authorities.
  • Application (App): Refers to the software program named Hi Credit provided by the company and downloaded onto any of your electronic devices.
  • Company (also referred to as “we” or “our” in this agreement): Refers to MAYWOOD LENDING LIMITED, with address information.
  • Cookies: Are small files placed on your computer, mobile device, or any other device by websites, containing detailed information about your browsing history and serving many purposes.
  • Country: Refers to Nigeria.
  • Device: Refers to any device that can access the services, such as a computer, mobile phone, or digital tablet.
  • Personal Data: Refers to any information relating to an identified or identifiable natural person.
  • Services: Refers to the applications or websites or both.
  • Service Providers: Refers to any natural or legal person who, on behalf of the company, processes data. It refers to third-party companies or individuals employed by the company to facilitate the services, represent the company in providing services, perform services related to the services, or assist the company in analyzing the usage of services.
  • Third-Party Social Media Services: Refers to any website or any social network website through which users can log in or create an account to use the services.
  • Usage Data: Refers to data automatically collected, generated by the use of the services or the service infrastructure itself (e.g., duration of page visits).
  • Website: Refers to Hi Credit accessible from the official website address https://www.maywoodlendinglimited.com/
  • You: Refers to the individual accessing or using the services, or the legal entity, depending on the context.